Cancellation & No-Show Policy
We operate on a foundation of mutual trust and respect.
Flight Delays (No Action Needed)
If your flight is delayed, you do not need to cancel or modify your booking. We monitor your flight and adjust your assigned assistant to your updated arrival or departure time.
How to Cancel or Modify
To cancel or modify your booking, please contact our team as soon as possible via WhatsApp or phone.
Please inform us at least 4 hours before the scheduled service time if you need to cancel your booking.
No cancellation fee applies, as payment is made only after receiving the service.
No-Show Policy
A “No-Show” occurs when our assigned assistant is deployed to the terminal, but you fail to arrive or respond to our calls or WhatsApp messages. As we do not take advance payments, no-show bookings may affect future booking arrangements.
Zero Advance Payment
We don’t require any advance payment or credit card details to secure your booking. We trust our clients to honor their reservations and pay only after receiving our premium service at the airport.
Need to cancel a booking?
Our team is available 24/7 to update or cancel your itinerary instantly.
